ResilExec Coaching Privacy Policy

Information We Collect

We collect several types of information, including:

Personal Identification Information

Name, email address, phone number, and other similar contact data.

Technical Information

IP address, browser type, operating system, and browsing habits through cookies and similar technologies.

Usage Data

Information about how you interact with our website, such as pages visited, time spent, and features used.

Transaction Information

If you make purchases or enter into financial transactions with us, we collect your payment details and related transaction information.

Mobile Messaging Terms and Consent

When you provide your mobile number to Resilient Performance Group LLC d/b/a ResilExec Coaching, you expressly consent to receive text messages, including messages sent using an automatic telephone dialing system.

Message types may include:

• Account notifications and alerts
• Transaction confirmations
• Service updates and maintenance notifications
• Customer support communications

Mobile Messaging Details

• Message frequency varies based on your activity and preferences
• Message and data rates may apply as determined by your wireless carrier
• Text STOP to unsubscribe at any time
• Text HELP for customer support information
• Supported carriers include AT&T, T-Mobile, Verizon, and others
• Your consent to receive messages is not a condition of purchase

How Users Opt In

Users opt in to receive text messages by submitting their phone number through a web form on our website. This form includes a checkbox or clearly visible statement indicating consent to receive SMS messages from Resilient Performance Group LLC d/b/a ResilExec Coaching. Consent is not obtained through pre-checked boxes or implied by form submission alone.

Phone Number Protection

• We never sell phone numbers to third parties
• Numbers are only shared with authorized service providers for message delivery
• Phone numbers are encrypted in our systems
• Numbers are deleted upon account termination or opt-out request

Message Content and Delivery

• Message content is encrypted during transmission
• Message logs are retained for up to 12 months for compliance, quality assurance, and troubleshooting purposes
• Message delivery status is monitored for reliability

How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and maintain our services
• To improve user experience and website functionality
• To process transactions and fulfill orders
• To communicate with you regarding updates, promotions, or other relevant information
• To comply with legal obligations
• To deliver authorized text messages and communications based on your consent and preferences

Information Sharing and Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support roles, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information with:

• Service providers necessary for delivering our messaging services
• Partners who assist in message delivery and verification
• Law enforcement when required by law
• Third parties only with your explicit consent

Legal Obligations

We may disclose your information when required by law in response to subpoenas, court orders, or legal processes.

Data Security

We are committed to protecting your personal information. We use industry-standard security measures to safeguard your data from unauthorized access, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you transmit to us.

Specific security measures for mobile messaging include:

• Encryption of phone numbers and message content
• Secure data storage systems
• Regular security audits
• Access controls and authentication
• Employee security training
• Incident response procedures

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, improve site performance, and analyze user behavior. You may choose to disable cookies in your browser settings, but doing so may affect certain functionalities of our site.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access, correct, or delete your personal information
• The right to object to or restrict the processing of your data
• The right to withdraw consent for data processing where consent is the legal basis

Specific to mobile messaging:

• Right to opt out of messages by texting STOP at any time
• Right to request deletion of your phone number
• Right to modify messaging preferences
• Right to request your messaging history

If you are a resident of California or another jurisdiction with applicable privacy laws, you may have additional rights under regulations such as the CCPA. Please contact us using the information below to exercise those rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If we make material changes affecting our mobile messaging services, we will notify you via:

• Email (if on file)
• Text message (if opted in)
• Website notice

This Privacy Policy is publicly available on our website and is also linked on any forms or landing pages where users are asked to submit personal information or opt in to receive SMS messages.

Contact Us

If you have any questions or concerns about this Privacy Policy or our mobile messaging services, please contact us at: